Super Service Cooling & Heating Customer Reviews

Customer service from the initial phone call to the install crew are top notch. Very knowledgeable, on time and employees take pride in their work. Highly recommend. Harland and his crew did a great job on the repair Wore masks and booties to protect my family and property. Kept me informed every step of the process. The work area was kept clean and left the job spotless. Thank you Super Service!! Read Less

After several failed attempts to have our home warranty fix our AC when it broke down in the middle of summer, I decided to call around to find someone else who can help. Super Service was the first company I called. I called around 5pm and spoke to Tricia. I asked her if she can help me with my AC issue, what the costs are to fix vs replace, the differences in brand, efficiency levels, and so forth. She walked me through everything in detail and was patient explaining everything to me. She spent about 20 minutes just talking to me without selling me anything. I shared our discussion with my wife and we decided to go ahead and replace not one but both our ACs that were 15 years old anyway. I ended up speaking to Tricia again the same evening to inform her we decided to replace both units and that were considering just going through with them because she had been extremely helpful. But first I asked why I should go with them instead of shopping around for the best priced company. Her response was that I may definitely find someone else less expensive but the customer service we’ll get will not measure up to the customer service and personalized attention we will get from them which I have already experienced firsthand. We ended up processing our financing that same night and both units were installed a couple of days after. The installations went smoothly. Everyone from the customer service reps to the installation team and Techs have all been exceptionally helpful and pleasant to interact with. We’re so happy we found them. They definitely saved us in the middle of the summer and have turned a scary buying experience into a seamless and convenient process. Thank you Super Service! Read Less

Very fast response. Quick/shows up in time. Friendly staff on the phone. Friendly and courteous technicians. All positive things I can say with this company are understatements. Whenever we need AC services we call them, and they respond and show up instantly. They will not make you wait, every customer/client is a priority. Read Less

Anthony was incredibly professional and courteous. He made sure all my questions and concerns were answered before moving forward with any repair. His knowledge when advising what repair was needed and why it was needed really made me feel secure. (Which is really hard nowadays) This company had great recommendations from previous family members who used their services, but they still managed to exceed my expectation. Office staff also made my booking process easy and quick! Thank you Super Service! Read Less

Setting up an appointment was convenient and easy for thermostat installation (Google Nest). Very good communication. I was running late and had to leave the house for my appointment window. My technician, Harland was kind and patient enough to wait for my arrival (lowkey I thought he was gonna leave and ditch me for being not home). Harland was professional, quick and explained everything to me. My system had lots of dust and I wasn’t aware that we had no air filter on… Harland even cleaned up the accumulated dust. They also use shoe covers for inside the house. They have the best prices and will use them again if needed! Thank you! Read Less