Super Service Cooling & Heating Customer Reviews

I contacted Super Service Cooling & Heating this morning when my house was 94 degrees. A technician was at my door same day. Harland was super personable, professional, and patient while educating me on the issue. He had my AC working within minutes! He also pointed out future issues that could arise due to the age on my unit but did not pressure me to make any pricey purchases. I truly appreciated his honesty, efficiency, and kindness. Will definitely recommend!! Read Less

Juan was excellent. While he was doing the service on my system, he explained everything about the system that I did not know before, and he himself is extremely knowledgeable, courteous, and thorough. He gave me several tips on how to increase the efficiency of how I use my system. Best tech and service I’ve had. Have signed up for their yearly service, and will use them as my service in the future. The office contacted me on several occasions to inform me of where my tech was an approximate time that he would arrive. That is a very appreciated service. Extremely satisfied and happy with the service I received. Read Less

Our a/c conked out Thursday morning, called Super Service, and was up and running by Thursday night. Now, that is, “Super Service “. This was made possible by : availability of replacement unit, competitive pricing, and 4 wonderful technicians who definitely knew what they were doing. Kudos too to the “back office “ who made this all possible. More power and thank you very much. You are the BEST!! Read Less

My husband and I woke up to a warm house due to a non-functioning AC yesterday morning; not a fun way to start a Monday! A friend had recommended Super Service, I called them at 7:00 AM to see if they were available to take a look at our unit, and a tech named Michael was to our place by 9:00 AM to give us a diagnosis. We had a broken fan motor on the AC condenser unit outside. He also pointed out that our furnace/air handler insides were rusty. He told us he could repair the fan motor and get it running again, or we could replace both units. Considering ours was the original unit from when the condo was built in 1993, we opted to replace everything. Michael made a call to the office to see when it could get done (as when living in Las Vegas in the summer, time is of the essence, I was anticipating needing a hotel close by for the night), and to my surprise, they had what we needed in stock and were able to do it the same day! Less than two hours later, Ranier and Anthony were at my door to begin removing the old stuff and installing the new! Rainer and Anthony did an incredible job; they worked efficiently and effectively. While they were getting ready to carry out my old furnace, I asked if I could get in there to vacuum out the area (I’m sure 30 years created a bit of buildup), and Rainer said he would vacuum it out for me! About 6 hours later, everything was in and working, and I could feel the cold air coming out of my vents again! Not only did I have the two new units, but it also came with a 10-year warranty, a new thermostat which Anthony installed and programmed to notify me to change my air filter every three months, one year of free maintenance (which they will call me to schedule) all for a very fair price! They were even patient with me when I said I wanted to remove the unit cover and put it back on myself (since it is a different method than I was used to doing to change my air filters) and showed me the proper way. The whole process was seamless; everybody on the phone and in person was incredibly friendly and professional - they even sent emails and text confirmations so I knew when they were on the way; I was even able to work a full day from my kitchen table with almost no interruptions! Thank you, Super Service; you truly live up to your name! Read Less

After a rough day of my ac going out, I appreciated the tone, understanding, and professionalism from the staff of Super Service Cooling and Heating. Every point of contact was a pleasure to work with and the communication was excellent. I was very aware of this considering it was 90 degrees in my place. Harland took his time with me explaining my situation and options. That guy worked very hard to get me set as quick as possible. The team made the best out of an awful day, and I'm grateful. Thank you, David Read Less